Placing an Order
Ordering online is very easy at HopkinsGolf.com. First, browse through our selection of products or build your custom clubs using our customization tool. Then add items to your shopping cart just like you were in a store. Once you have finished adding items to your cart, click the Checkout button. You will be taken to the Shopping Cart page where you can review and edit the items in your shopping cart. Finally, click the Proceed to Checkout button where you will be able to enter your shipping and billing information. Once you have completed the Checkout page, click Place Order Now and you are finished.
We offer a variety of payment options to make the most convenient shopping experience for you. We currently accept most major credit cards (Visa, MasterCard, American Express, and Discover).
Order Status and Order Tracking
If you created an account when placing your order, or already have an account, then you may check the status of your order at any time. You can click Order Status at the top of the page to get a list of your orders. There you can see the details of your order and status. If you order has shipped, then you can click on the tracking information to see where your order is in the delivery process.
Canceling or Modifying an order
At Hopkins Golf we strive to ship every order as quickly as possible so that you will receive quickly. Thus, as soon as we receive your order we begin building it assoon as possible. We cannot stop an order once the fulfillment process has started. Thus, we do not allow cancelations for any order. If you decide you do not want the order anymore, then you can still return the order. Please see below for return instructions and policies.
In accordance with state and federal law, we are obligated to collect sales tax on all online sales.
Currently, we are only accepting orders that are to be shipped within the United States. Please keep in touch via Facebook and Twitter for updates as we begin doing business in other countries around the world.
Our return policy is simple: any item, within 30 days of receipt, for any reason. Please contact us via email at Support@HopkinsGolf.com or call us toll free at (855) 686-8782 for a Return Authorization Number. Please display the RA Number clearly on the outside of the box and ship to:
The item(s) must not be damaged beyond normal wear and all original components ordered must be included. (For golf balls, nine out of each dozen must be returned to receive credit). Once we receive your return and complete inspection, we'll simply credit your account. Shipments not bearing a Return Authorization Number will not be accepted. Return shipping charges are the sole responsibility of the person returning goods.
We offer free regular ground shipping on all orders using UPS, our exclusive partner for the continental US only. We charge extra for deliveries outside the continental US including HI, AK, and Canada. For delivery purposes, Saturday, Sunday, and national holidays are not considered business days. All orders are shipped from Southern California. Faster shipping options are available and are shown at time of checkout.