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Product

How fast do Raw club heads rust?

The amount of time it takes to rust varies with by climate.
Rusting factors include weather, humidity, and how well the clubs are taken care of.
If your clubs are exposed to moisture or water, they will rust quicker than if they are dried off and stored indoors.

For example, leaving your clubs in the trunk of your car may cause them to rust
significantly quicker than if you were to keep them inside your house

Is there a way to prevent rusting?

Yes, keeping a thin coat of WD40 on a clean club head will minimize the chances of rusting.
Otherwise, keep your clubs in a cool, dry place and wipe them down after each use.

How can I remove the rust on my club?

Using some C.L.R. diluted in warm water usually does the trick.
Soaking the club in C.L.R. and wiping it off using a microfiber towel will take the rust right off.

What's the purpose for rusting?

Most of the pros on tour use rusty wedges.
The advantages include great feel, increased spin potential, and reduced glare - plus, they look cool!

Which lofts do you recommend?

Our typical rule of thumb is to have at least 4 degrees of separation in between your wedge lofts.

How do you decide which grind is best for me?

Our general grind recommendations are based on turf conditions in your designated region.
However, you can personalize your grinds based on what you are looking for in a wedge.

Why can't I get stamping with my Black Satin finish?

Stamping on a Black Satin finish removes some of the finish around the stamp, leaving the finish uneven.
Engraving is the way to go with your Black Satin wedges.

Can I get a shaft/grip that isn't listed on the website?

Everything we have available is already listed on our website.
If it's on our site, we can do it for you.

Do you sell individual club heads or components?

We can't sell individual club heads or components, including clubs without grips.
Our policy is to ship each club completely built.

Do you have a retail/club fitting location?

Hopkins Golf is a 100% web-based business.
However, our 30 Day Return policy doubles as our demo program since you can
design the club, play it for 30 days, and decide whether or not the club is for you.
This way you're testing a club that is tailored specifically for you.

Will you be in any retail locations eventually?

We will continue to work directly with consumers, skipping the middle-man and retail mark-ups.
We plan to remain a web-based business so we can continue to provide you with factory direct prices.

Where can I find wedge specs?

Wedge specs including bounce, length, and swing weight are available here.

Do you only offer wedges?

We offer wedges and golf balls now and will be releasing irons soon.

Do you offer multiple finishes?

Yes, we have Tour Raw, Black Satin and Satin Chrome finishes available.

Can I combine two different promotions?

We can only accept one promotion at a time and cannot combine multiple promotions.
Orders

How Do I Place an Order?

Ordering online is very easy at HopkinsGolf.com. First, browse through our selection of products or build your custom clubs using our wedge oredering tool. Then add items to your shopping cart just like you were in a store. Once you have finished adding items to your cart, click the Checkout button. You will be taken to the Shopping Cart page where you can review and edit the items in your shopping cart. Finally, click the Proceed to Checkout button where you will be able to enter your shipping and billing information. Once you have completed the Checkout page, click Place Order Now and you are finished.

What Are My Payment Options?

We offer a variety of payment options to make the most convenient shopping experience for you. We currently accept most major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal.

How Can I Check On or Track My Order?

If you created an account when placing your order, or already have an account, then you may check the status of your order at any time. You can click Order Status at the top of the page to get a list of your orders. There you can see the details of your order and status. If you order has shipped, then you can click on the tracking information to see where your order is in the delivery process.

Can I Cancel or Modify an Order?

At Hopkins Golf we strive to ship every order as quickly as possible so that you will receive it promptly. Thus, as soon as we receive your order we begin building it as soon as possible. We cannot stop an order once the fulfillment process has started. Therefore, we do not allow cancellations for any order. If you decide you do not want the order anymore, then you can still return the order. Please see below for return instructions and policies.

Is There a Sales Tax?

In accordance with state and federal law, we are obligated to collect sales tax on all online sales.

What countries can I ship to?

Currently, we are only accepting orders that are to be shipped within the United States and Canada. Please keep in touch via Facebook and Twitter for updates as we begin doing business in other countries around the world.
Shipping

What’s the turnaround time once my order has been placed?

The production time for any order placed is 2-3 business days, but may ship even sooner than that.
Orders placed before 12 PM PST Monday-Friday will begin being processed that day,
otherwise production will begin the following business day.

Is it still 2-3 days even if it has extensive customization?

Yes. No matter how customized or detailed your order may be, your order will ship out within 3 business days, unless the components for your order are out of stock.

What service is used to ship orders?

Our exclusive partnership with UPS allows us to ship using their vast resources.
Typical ground shipping takes from 2-5 business days, depending on the location and weather obstacles.

Is shipping free?

Ground shipping to any address in the United States is free.
However, we do offer 2nd Day Air for $10 and Next Day Air for $15.

Will you let me know when my order has shipped?

UPS will send you an email including a tracking number once your order has been shipped.

Can UPS deliver on Saturdays?

UPS does not deliver on Saturdays.
Any overnight orders shipped on Friday will be delivered Monday, the following business day.

Does UPS ship to P.O. Boxes?

No, UPS does not deliver to P.O. Boxes.
Please be sure to provide an accurate shipping address to prevent any delays.

Where do you ship from?

Our offices are located in Newport Beach, California
but we ship our orders from a separate UPS facility in Southern California.

Do you ship outside of the US or Canada?

Currently, we only ship to the United States and Canada. We do not yet sell internationally.
Stay subscribed to our newsletter so you can be the first to know when that changes.

Do you deliver to Canada? How much are shipping charges?

Yes, we deliver to Canada. Please be prepared for an additional week or two delay for Customs Clearance as well as a $50 C.O.D. charge paid directly to UPS upon delivery.

Can I pay with an international billing address if I have a US shipping address?

Yes, we can take an international billing address provided that you are shipping to a US location. Please email support@hopkinsgolf.com for additional information and details on the payment process.
Returns/Exchanges

Do my 30 days start when I place the order or receive the order?

30 Days start when you receive your order.

Do I receive full credit if I return the club within 30 days?

If you’re returning a club with all of the original components within 30 days, you will receive a full refund.
If you return a club with grips or shafts that have been changed, you will receive partial credit.

Can I return an order if it’s been over 30 days?

We do not accept returns that are outside the 30 day window.

When will I receive my credit?

You will receive your credit when we receive the merchandise and complete an inspection.
Items must not be damaged beyond normal wear to receive full credit.

Will the credit be returned to my credit card?

The credit will be returned to the card that was used to pay for the order.

Do I pay for my return shipping?

Yes, please email support@hopkinsgolf.com to receive a Return Authorization number and detailed return instructions.

Can I exchange my grind for a different one?

If you are within your 30 day window, you may exchange your original grind for a different one.
Email support@hopkinsgolf.com for further instructions.

Can I return a gift card?

Gift card returns will not be accepted.
Any orders being returned that were purchased using a gift card will receive store credit.
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